Director, Information Technologies

Location(s)

Montreal, QC (Canada)

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Job Description

Mandate

Reporting to the Vice President (VP), Transformation Office and Information Technologies (IT), the incumbent of this management role is responsible for technology services across the organization and ensuring optimal information technology programs, processes, systems, and services. The scope of the portfolio includes enterprise systems, applications, infrastructure, end user support, vendor management and cybersecurity.

Key Responsibilities
 

• Contribute to and execute the IT strategy that supports business operations and objectives and improves IT effectiveness.
   
• Chair the IT Steering Committee and engage with senior leaders to clarify and prioritize IT deliverables and provide status.
   
• Direct teams of technical experts and management staff in the successful fulfillment of IT service delivery commitments.
   
• Lead planning and management of IT operations, application development, systems and database administration, network operations, portable computer/desktop support and helpdesk.
   
• Ensure that systems performance and service level objectives are tracked and met on the IT scorecard.
   
• Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands.
   
• Lead IT asset management to ensure that full lifetime cycle value is achieved and manage strategic relationships with key IT product and services providers.
   
• Provide in-depth technical expertise for both tactical and operational initiatives.
   
• Oversee the execution of enterprise technology standards, governance processes and performance metrics to ensure that IT delivers value to the enterprise.
   
• Prepare and manage the IT budget, monitor expenditures, and provide quarterly forecasts.
   
• Direct IT risk evaluation and compliance management processes to ensures best practices in the development of policies, standards and controls related to operational efficiency, compliance, risk mitigation, and cybersecurity.
   
• Drive IT infrastructure planning, engineering, and deployment.
   
• Manage and develop direct reports, foster teamwork, manage change and ensure effective communication within the department and across the organization.
   
• Maintain an up-to-date knowledge of current information technology techniques and tools and appropriate professional designations.
   
• Assume executive responsibilities during the VP’s absence.

Scope: Global

 

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Requirements

Education
 

• Bachelor's or master's degree in computer science, information systems, business administration or related field.
• PMP certification (an asset).

Experience

• 15 or more years in IT, with an extensive experience in managing infrastructure and operations.
• 15 or more years in the business industry.
• 5 to 7 years of leadership responsibility in managing multiple, large, cross-functional teams or projects and influencing senior-level management and key stakeholders.

Knowledge

• Fluency in French and English (oral and written).
• Excellent knowledge of ERP and other enterprise systems.
• Excellent knowledge of infrastructure planning and operations, design, and deployment, as well as system life cycle management.
• Excellent knowledge of budget planning, financial management and resource management skills.
• Great knowledge of business operations and processes.
• Great knowledge of project management including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment.
• Great knowledge of security protocols, concepts, and best practices.

Skills
 

• Demonstrated ability to lead in areas of responsibility.
• Ability to improve operational efficiency and service delivery effectiveness across all lines of business and technology platforms.
• Ability to explain technology solutions in business terms to establish relationships and influence.

Enabling Core Competencies

Customer Focus
 
Is dedicated to meet the needs and expectations of internal and/or external customers; talks and acts with customers in mind; establishes and maintains effective relationships with internal customers and gains their trust and respect.
 
Drive for results
 
Takes actions to meet and exceed goals and expectations; is bottom-line oriented; strives for continuous improvement to make products, services, and work practices more efficient and effective; steadfastly pushes self for results.
 
Teamwork & Cooperation
 
Is willing and able to work cooperatively and supportively with colleagues; develops positive and open relationships with team members to solve problems and achieve business goals.
 
Flexibility & Change
 
Is able to adapt and respond positively to a variety of situations and people to meet changing priorities; adapts to new ways of working to deliver the desired results.
 
Continuous Learning
 
Is able to learn quickly when facing new problems; is a relentless and versatile learner; analyzes both successes and failures for clues to improvement; enjoys the challenge of unfamiliar tasks; quickly grasps the essence of complex situations.


Key Performance Indicators
 

• Internal customer satisfaction.
• System service-level.
• Project delivery.
• Budget adherence.
• Employee satisfaction and retention.

Work Conditions

• Office work environment.
• Overtime in peak periods.
• Occasional travel.

 

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